Infrastructure Packs
Out-of-the-box profiles for OS and middleware.
⌘K
SolarWinds Partner · Costa Rica and Mexico
Unified Monitoring of Servers and Applications
Get complete visibility of your servers, applications and services. Detect issues before they affect users with proactive alerts.
99.9%
SLA compliance
35%
Mean time to repair
250+
Critical apps covered
24/7
Proactive alerts delivered
What Is It
Map Application Dependencies
See how apps, services and hosts interact to pinpoint the true source of slowdown.
Customizable dashboards showing the health status of servers, applications and services in real-time.
- Availability
- Applications
- CPU
- Memory
Key Features
Library of Smart Monitors
App Templates
Deep metrics for SQL, IIS, Exchange, Apache and more.
Custom Metrics
Build templates for in-house apps with scripts.
Community Updates
Leverage THWACK templates and best practices.
Multi-Platform Monitoring
Monitor Windows, Linux, Unix servers and containers from a single centralized console.
Alerts and Automation
Configure smart alerts and automate remediation of common issues without manual intervention.
Automation
Guided Remediation Runbooks
Automate response steps while keeping teams in control.
1
Detect & Diagnose
Capture context, logs and resource spikes.
2
Automate Fixes
Trigger scripts or restart services safely.
3
Validate Recovery
Confirm KPIs return to baseline.
4
Notify Teams
Send updates to ITSM and chat tools.
Use Cases
Complete Visibility
Reports and Integrations
Generate detailed reports and connect SAM with your existing tools for a unified workflow.
Compatible with Your Infrastructure
SAM supports the leading server platforms, containers and cloud services.
Protect Service-Level Commitments
Monitor critical apps against thresholds and business SLAs.
Templates
Deploy prebuilt templates and community packs to monitor thousands of applications.
98.7%
Availability
247
Applications
45%
CPU
68%
Memory
Performance Analysis
Server MonitoringMonitored Applications
Proactive Detection
Dynamic thresholds based on baselines
Automated remediation scripts
Ticketing system integration
Technical Specifications
Over 100 predefined reports
Automatic scheduling and delivery
REST API for custom integrations
Dependency
Customer PortalAPI GatewayApp ServersDatabase ClusterAuthentication
Service-to-server relationships in one view.
Visualize shared infrastructure risk.
Trace impact across tiers and clusters.
Dashboard
Unified View of Your
98.7%
Average server uptime
247
Actively monitored
45%
Average usage
68%
Average usage
Ecosystem
Platforms
Works with the vendors, hypervisors and clouds already running on your network.
Windows ServerMicrosoft SQL ServerOracleVMware vSphereExchange ServerAWSMicrosoft AzureGoogle Cloud
Related SolarWinds products
Compatibility and protocols
- Windows Server 2012 R2 to 2022
- 2016, 2019, 2022, 2025
- Linux (Red Hat, CentOS, Ubuntu, Debian)
- Red Hat, CentOS, Ubuntu, Debian, SUSE
- Native Docker and Kubernetes
- Docker, Kubernetes, OpenShift
- AWS EC2, Azure VMs, Google Compute
Commercial coverage in Costa Rica and Mexico
We serve companies with local contact, remote or onsite delivery, and the same service standard in both countries.
Costa Rica
In Costa Rica, TUTARI implements SolarWinds SAM to monitor Windows and Linux servers, critical services and business applications on premises and in the cloud. The project includes per-application templates, performance baselines, threshold alerts and per-service dashboards.
Request assessmentMexico
In México, TUTARI uses SAM to inventory applications and measure their availability against internal service commitments. Scope covers server discovery, monitoring template assignment, Active Directory integration and compliance reporting for the operations team.
Request assessmentTUTARI as a SolarWinds SAM partner in Costa Rica and Mexico
TUTARI S.A. — SolarWinds Partner
SolarWinds Server & Application Monitor (SAM) monitors the availability and performance of servers, operating systems, services and applications — including cloud workloads — with more than twelve hundred ready-to-use monitoring templates. TUTARI sells and implements SAM in Costa Rica and México.
A SAM project with TUTARI covers server and application discovery, template assignment, baseline definition, alert thresholds, automated remediation actions and per-service dashboards. SAM shares the monitoring server with NPM, so an existing installation is usually reused.
TUTARI delivers Spanish-language support, capacity review and operational assistance. SAM can integrate with SolarWinds DPA, SQL Sentry and Observability to tie an application alert to the database or service that degrades it.
Frequently asked questions about SolarWinds SAM
Answers to the most common questions about our services
Request Information
How is SolarWinds Server & Application Monitor licensed?
SAM is licensed by monitored component count (servers, applications, services and volumes). Quoting requires an inventory of servers and applications plus the licence tier; TUTARI also confirms the annual maintenance that provides access to new versions and updated templates.
Can SAM monitor cloud workloads?
Yes. SAM includes templates for cloud services and can monitor instances in Azure, AWS and Google Cloud through APIs and agents, in addition to on-premises servers. TUTARI agrees with the customer which workloads are in scope and which credentials are required.
How long does a SAM deployment take?
A SAM deployment with server discovery, per-application templates and basic alerts usually reaches production in two to four weeks, depending on server count and application variety. Tuning baselines and automated remediation adds observation time.
What credentials does SAM need to collect metrics?
SAM needs read-level credentials on Windows and Linux servers — WMI, SNMP or SSH — to collect metrics and service state. TUTARI documents the accounts used and recommends dedicated service accounts with the least privilege required.
Optimize Your Infrastructure Performance
Contact us for a personalized SAM demonstration and discover how it can improve your operations.
