IT Service Management with Service Desk
Modern cloud-based ITSM solution that simplifies IT service management with intelligent automation, self-service portal, and built-in ITIL compliance.
Processes Aligned with ITIL
Service Desk implements ITIL best practices for efficient and structured service management.
Power Your Service Desk
Self-Service Portal
Enable users to solve common issues independently with an integrated knowledge base.
Workflow Automation
Automate repetitive tasks and ticket routing to improve team efficiency.
SLA & Metrics
Monitor SLA compliance and get real-time metrics on service desk performance.
Ticket Management
Complete ticketing system with automatic prioritization, escalation, and resolution tracking.
Cloud-Based
SaaS solution with no infrastructure to maintain, automatic updates, and high availability.
REST API
Integrate Service Desk with your existing tools through a complete and documented REST API.
Reports & Dashboards
Visualize KPIs, trends, and performance metrics with customizable dashboards.
Service Catalog That Users Love
Publish standardized request forms with clear approvals and SLAs.
- Branded request portals by team or location
- Approval workflows with full audit trail
- Auto-routing to the right resolver group
Access Requests
Standardize onboarding and access provisioning.
Hardware
Track device requests and lifecycle status.
Software
Automate license delivery and approvals.
Facilities
Coordinate workspace and equipment changes.
Workflow Automation That Scales
Standardize intake, triage and resolution with smart routing.
Capture
Collect requests from portal, email and chat.
Prioritize
Apply SLAs and impact rules automatically.
Resolve
Trigger playbooks or approvals for fast fixes.
Report
Track outcomes and continuous improvement.
Full Asset Lifecycle Visibility
Unify inventory, ownership and compliance from a single console.
Inventory Control
Track hardware, software and cloud assets.
Dependency Mapping
Understand relationships across services and apps.
Compliance
Reduce audit risk with policy-based controls.
Analytics for Service Excellence
Measure CSAT, SLA health and team workload in real time.
Integrations with Your Ecosystem
Connect Service Desk with the tools your team already uses for a unified service management experience.
Modernize Your Service Desk
Discover how SolarWinds Service Desk can transform IT service management in your organization.
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