Legal Notice

We collect limited information when you interact with our website or contact us:

• Name, email address, and phone number provided through the contact form.
• Company name and job title (if voluntarily provided).
• Anonymized browsing data (pages visited, browser type, country) through Google Analytics.
• IP address (processed by Cloudflare Turnstile for anti-bot verification, not stored by us).

We use the collected information exclusively to:

• Respond to your inquiries and quotation requests.
• Improve the browsing experience and content of our website.
• Comply with applicable legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share data with essential service providers (Microsoft Azure for email delivery, Google Analytics for traffic analysis, Cloudflare for security) that process data on our behalf under confidentiality agreements.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Contact form data is retained for a maximum of 24 months after the last interaction. Anonymized analytics data is retained according to Google Analytics retention policies (26 months by default). Once the retention period expires, data is securely deleted.

TUTARI operates from Latin America and may transfer data to servers located outside your country of residence, including Microsoft Azure and Google servers in the United States and Europe. These transfers are carried out under appropriate contractual safeguards that ensure an equivalent level of data protection in accordance with applicable regulations.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or destruction. This includes the use of encrypted connections (HTTPS/TLS), secure cloud storage with Microsoft Azure, DDoS and bot protection through Cloudflare, and restricted access to personal data limited exclusively to authorized personnel.

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Withdraw your consent for data processing at any time.
• File a complaint with your country's data protection authority.

By accessing and using the TUTARI website (tutari.net), you accept these terms of service in their entirety. If you do not agree with any part of these terms, please do not use our website. These terms constitute a legally binding agreement between you and TUTARI S.A.

TUTARI S.A. is an authorized reseller of cybersecurity solutions, IT infrastructure, and enterprise software in Latin America. Through this website, we provide information about the products and services we sell, including but not limited to solutions from Acronis, Bitdefender, Cisco, Fortinet, GreenRADIUS, HPE, Microsoft, Netgate, and SolarWinds. This website is for informational and commercial contact purposes; it does not constitute an online store and does not allow direct purchase of products or services. All quotations, pricing, and availability are subject to confirmation by our sales team.

By using this website, you agree to:

• Not use the site for illegal or unauthorized purposes.
• Not attempt unauthorized access to TUTARI's systems, networks, or data.
• Provide truthful and accurate information in contact forms.
• Not reproduce, duplicate, copy, sell, or exploit any part of the website without express written authorization from TUTARI.
• Not use automated techniques (bots, scrapers, etc.) to access or collect content from the website.

TUTARI acts as an authorized reseller and not as the manufacturer of the products and services it sells. Software, hardware, and cybersecurity service products offered through our website are provided by their respective manufacturers and are subject to their own license terms, warranties, and support policies. TUTARI does not grant additional warranties beyond those established by each manufacturer.

Descriptions, technical specifications, prices, and availability of the products presented on this website are provided for informational purposes and may differ from the manufacturer's current specifications. TUTARI strives to keep information up to date but does not guarantee the absolute accuracy of all technical details at all times.

All content on this website, including text, designs, logos, images, and source code, is the property of TUTARI S.A. or is used under license from their respective owners. Third-party trademarks (Acronis, Bitdefender, Cisco, Fortinet, HPE, Microsoft, SolarWinds, etc.) belong to their respective owners.

Reproduction, distribution, modification, or use of any content from this website without prior written authorization from TUTARI S.A. or the corresponding rights holder is prohibited. Unauthorized use of any trademark, logo, or protected material may constitute a violation of applicable intellectual property laws.

Warranties for products and services sold through TUTARI are provided exclusively by their respective manufacturers, in accordance with their own warranty terms and conditions. TUTARI will facilitate warranty management with manufacturers as part of its customer support service but does not assume direct responsibility for manufacturing defects, incompatibilities, or limitations of third-party products.

Professional services provided directly by TUTARI (consulting, implementation, technical support, pentesting, SOC, NOC) are delivered with the diligence and professionalism expected in the cybersecurity industry. Specific scopes, deliverables, and service levels will be defined in individual commercial proposals or contracts between TUTARI and the client.

TUTARI provides the information on this website "as is" without warranties of any kind, whether express or implied. We are not liable for direct, indirect, incidental, consequential, or special damages arising from the use or inability to use this website or the information contained herein.

In no event shall TUTARI's total liability exceed the amount paid by the client for the specific services that gave rise to the claim. TUTARI shall not be liable for data loss, business interruptions, or damages arising from failures in third-party products, even if TUTARI was informed of the possibility of such damages.

When TUTARI provides services that involve access to the client's systems, networks, or data (such as pentesting, implementations, or technical support), it commits to treating all client information as strictly confidential. TUTARI will implement appropriate security measures and will not disclose, use, or retain client data beyond what is necessary for the provision of the contracted service, except as required by law.

These terms of service are governed by the laws of the Republic of Costa Rica. Any dispute arising from these terms or the use of the website shall be submitted to the exclusive jurisdiction of the competent courts of San José, Costa Rica, with the parties waiving any other jurisdiction that may apply.

TUTARI shall not be liable for failure to perform or delay in performing any obligation when such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, government actions, telecommunications service interruptions, cyberattacks on third-party infrastructure, or interruptions in the services of the manufacturers whose products it sells.

If any provision of these terms is declared invalid, illegal, or unenforceable by a competent court, such provision shall be removed or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

TUTARI reserves the right to modify these terms at any time. Changes take effect upon publication on this page. We recommend reviewing this page periodically.

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• Essential cookies: Required for basic site functionality (language session, browsing preferences). These cookies do not collect personal information and cannot be disabled.
• Analytics cookies (Google Analytics): Help us understand how visitors interact with the site, which pages are visited most frequently, and how visitors arrived at the site. All this data is anonymized and used exclusively to improve our content and user experience.
• Security cookies (Cloudflare Turnstile): Used to protect our contact forms against bots and automated abuse. These cookies verify that the visitor is a real person and do not store personally identifiable information.

Essential session cookies are automatically deleted when you close your browser. Google Analytics cookies have a maximum duration of 26 months. Cloudflare security cookies expire at the end of the browsing session or within a maximum of 30 minutes.

You can configure your browser to reject cookies. However, this may affect the functionality of some sections of the site.