Costa Rica
We handle security incidents in Costa Rica with immediate containment, forensic analysis, threat eradication, and a report covering the full attack timeline.
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Service
Respuesta a Incidentes
Respuesta a Incidentes
Incident Response
When a security incident occurs, every minute counts. Our DFIR team responds 24/7 to contain, investigate and recover your organization
24/7
Immediate response
<1h
Containment time
DFIR
Digital forensic analysis
100%
Guaranteed confidentiality
What it is
Cuando Cada Minuto Account
Incident Response (IR) is the systematic process of handling the aftermath of a security attack or data breach. The goal is to limit damage and reduce recovery time and cost.
Our DFIR (Digital Forensics and Incident Response) team combines forensic investigation with tactical response to contain threats quickly and preserve evidence for legal analysis.
Containment rápida
Forensic Analysis
Hotline 24/7
Containment
Forense
Recovery
Services
Incident Response Services
Professional response to any type of cybersecurity incident
Hotline 24/7
Emergency hotline available 24 hours for incident reporting
- Immediate Response
- Triaje inicial
Containment
Immediate actions to stop the incident from spreading
- Aislamiento de sistemas
- Bloqueo de IOCs
Forensic Investigation
Digital forensic analysis to determine root cause and extent of compromise
- Preservación de evidencia
- Análisis de malware
Ransomware Response
Specialized response to ransomware attacks with negotiation options
- Negociación (si aplica)
- Recovery de datos
Recovery
Secure restoration of affected systems and services
- Restauración limpia
- Hardening post-incidente
Report and Lessons
Complete incident documentation and improvement recommendations
- Root cause analysis
- Recomendaciones
Process
NIST Incident Response Methodology
1
Preparation
Plans, playbooks, tools and team ready before the incident
2
Detection
Incident identification, initial analysis and severity classification
3
Containment
Stop the spread, isolate compromised systems and block IOCs
4
Eradication
Remove the threat, clean systems and close entry points
5
Recovery
Restore normal operations in a safe and monitored manner
6
Lessons Learned
Document, analyze and improve to prevent future incidents
Incidents we handle
Any Type of Incident
Whether ransomware, a data breach, email compromise, APT or insider threat, our team has the experience to handle it.
Call HotlineRansomware
Data encryption, double extortion and ransomware-as-a-service attacks
Data Breach
Data leakage, theft of sensitive information and exfiltration
BEC / Phishing
Email compromise, wire transfer fraud
Insider Threat
Insider threats, sabotage, employee data theft
<1h
Guaranteed response time
24/7
Disponibilidad
GIAC
GCIH, GCFA and OSCP certified analysts
100%
Confidencial
Benefits
Why Choose Us
Immediate Response
We start working on your incident in less than 1 hour
Proven Experience
Hundreds of incidents handled in the region
Total Confidentiality
Strict NDAs and discreet incident handling
Legal Evidence
We preserve evidence for potential legal proceedings
Scenarios
Signs You Need Help
Encrypted Files
Strange extensions, ransom notes: ransomware signs
Unusual Alerts
Multiple security alerts, anomalous network behavior
Slow Systems
Unexplained degraded performance, abnormal CPU usage
Unusual Access
Suspicious logins, compromised accounts, unauthorized activity
Fraud Detected
Unauthorized transfers, fraudulent invoices
Leaked Data
Your company data appears in dark web or leaks
Certifications
DFIR-Certified Team
GCIH
GCIH Certified Incident Handlers
GCFA
Certified Forensic Analysts
GNFA
Network Forensics specialists
GREM
Malware Reverse
EnCE
EnCase Certified analysts
OSCP
Offensive Security team
Engagement Models
IR Service Options
Ondemand
Pay-per-incident model available
- Sin retainer
- Respuesta en 4h
- Tarifa por hora
- Sin SLA garantizado
Recommended
Retainer
SLA garantizado
- Respuesta en 1h
- Horas prepagadas
- Tarifa preferencial
- Evaluación proactiva
SOC + IR
Comprehensive incident response service
- SOC 24/7 incluido
- IR ilimitado
- Respuesta inmediata
- Threat hunting
Commercial coverage in Costa Rica and Mexico
We serve companies with local contact, remote or onsite delivery, and the same service standard in both countries.
Mexico
We deliver incident response in Mexico with 24/7 activation, coordination with your IT team, operational recovery, and recommendations to prevent recurrence.
Request assessmentWhat is Incident Response and when do you need a specialized team?
TUTARI S.A. — Incident Response 24/7
Incident Response (IR) is the structured process of detecting, containing, eradicating, and recovering from a cybersecurity incident. A professional IR team acts as digital firefighters — they don't prevent the fire, but they minimize damage and restore operations in the shortest time possible.
The average cost of a breach in Latin America reached $2.8 million USD in 2025 (IBM Cost of a Data Breach). Companies with a documented IR plan and a pre-contracted response team (retainer) reduce that cost by 54% and containment time from 287 days to under 50.
TUTARI offers Incident Response services with certified teams (GCIH, GCFA, OSCP) available 24/7. Our process follows the NIST SP 800-61 framework: preparation, detection and analysis, containment-eradication-recovery, and post-incident activity with lessons learned and hardening.
Frequently Asked Questions
Answers to the most common questions about our services
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What should I do first when I detect an incident?
Don't shut down systems (destroys evidence). Isolate from network if possible, document observations, don't pay ransom, and call us immediately. Every minute counts.
Should I pay the ransomware ransom?
We don't recommend it. It doesn't guarantee data recovery, funds criminals, and can make you a target for future attacks. We evaluate all recovery options first.
How long does it take to recover from an incident?
Depends on scope. Initial containment: hours. Complete investigation: days to weeks. Full recovery: weeks to months. We work to minimize business impact.
Can you work with my cyber insurance?
Yes. We have experience working with insurers. We document everything to facilitate the claims process and comply with reporting requirements.
How long does TUTARI take to respond to an incident?
Our response team activates in under 1 hour for critical incidents (ransomware, confirmed breach). For medium-severity incidents, response time is maximum 4 hours. We operate under contractually defined SLAs.
Do I need a retainer or can I hire incident response on-demand?
We offer both modalities. The retainer guarantees response priority and preferential rates. On-demand is available but subject to team availability. For companies without their own SOC, we recommend the retainer as cybersecurity insurance.
