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Service

Respuesta a Incidentes
Incident Response

When a security incident occurs, every minute counts. Our DFIR team responds 24/7 to contain, investigate and recover your organization

24/7

Immediate response

<1h

Containment time

DFIR

Digital forensic analysis

100%

Guaranteed confidentiality

What it is

Cuando Cada Minuto Account

Incident Response (IR) is the systematic process of handling the aftermath of a security attack or data breach. The goal is to limit damage and reduce recovery time and cost.

Our DFIR (Digital Forensics and Incident Response) team combines forensic investigation with tactical response to contain threats quickly and preserve evidence for legal analysis.

Containment rápida Forensic Analysis

Hotline 24/7

Containment

Forense

Recovery

Services

Incident Response Services

Professional response to any type of cybersecurity incident

Hotline 24/7

Emergency hotline available 24 hours for incident reporting

  • Immediate Response
  • Triaje inicial

Containment

Immediate actions to stop the incident from spreading

  • Aislamiento de sistemas
  • Bloqueo de IOCs

Forensic Investigation

Digital forensic analysis to determine root cause and extent of compromise

  • Preservación de evidencia
  • Análisis de malware

Ransomware Response

Specialized response to ransomware attacks with negotiation options

  • Negociación (si aplica)
  • Recovery de datos

Recovery

Secure restoration of affected systems and services

  • Restauración limpia
  • Hardening post-incidente

Report and Lessons

Complete incident documentation and improvement recommendations

  • Root cause analysis
  • Recomendaciones
Process

NIST Incident Response Methodology

1

Preparation

Plans, playbooks, tools and team ready before the incident

2

Detection

Incident identification, initial analysis and severity classification

3

Containment

Stop the spread, isolate compromised systems and block IOCs

4

Eradication

Remove the threat, clean systems and close entry points

5

Recovery

Restore normal operations in a safe and monitored manner

6

Lessons Learned

Document, analyze and improve to prevent future incidents

Incidents we handle

Any Type of Incident

Whether ransomware, a data breach, email compromise, APT or insider threat, our team has the experience to handle it.

Call Hotline

Ransomware

Data encryption, double extortion and ransomware-as-a-service attacks

Data Breach

Data leakage, theft of sensitive information and exfiltration

BEC / Phishing

Email compromise, wire transfer fraud

Insider Threat

Insider threats, sabotage, employee data theft

<1h

Guaranteed response time

24/7

Disponibilidad

GIAC

GCIH, GCFA and OSCP certified analysts

100%

Confidencial

Benefits

Why Choose Us

Immediate Response

We start working on your incident in less than 1 hour

Proven Experience

Hundreds of incidents handled in the region

Total Confidentiality

Strict NDAs and discreet incident handling

Legal Evidence

We preserve evidence for potential legal proceedings

Scenarios

Signs You Need Help

Encrypted Files

Strange extensions, ransom notes: ransomware signs

Unusual Alerts

Multiple security alerts, anomalous network behavior

Slow Systems

Unexplained degraded performance, abnormal CPU usage

Unusual Access

Suspicious logins, compromised accounts, unauthorized activity

Fraud Detected

Unauthorized transfers, fraudulent invoices

Leaked Data

Your company data appears in dark web or leaks

Certifications

DFIR-Certified Team

GCIH

GCIH Certified Incident Handlers

GCFA

Certified Forensic Analysts

GNFA

Network Forensics specialists

GREM

Malware Reverse

EnCE

EnCase Certified analysts

OSCP

Offensive Security team

Engagement Models

IR Service Options

Ondemand

Pay-per-incident model available

  • Sin retainer
  • Respuesta en 4h
  • Tarifa por hora
  • Sin SLA garantizado
Request pricing
Recommended

Retainer

SLA garantizado

  • Respuesta en 1h
  • Horas prepagadas
  • Tarifa preferencial
  • Evaluación proactiva
Request pricing

SOC + IR

Comprehensive incident response service

  • SOC 24/7 incluido
  • IR ilimitado
  • Respuesta inmediata
  • Threat hunting
Request pricing
FAQ

Frequently Asked Questions

Answers to the most common questions about our services

What should I do first when I detect an incident?

Don't shut down systems (destroys evidence). Isolate from network if possible, document observations, don't pay ransom, and call us immediately. Every minute counts.

Should I pay the ransomware ransom?

We don't recommend it. It doesn't guarantee data recovery, funds criminals, and can make you a target for future attacks. We evaluate all recovery options first.

How long does it take to recover from an incident?

Depends on scope. Initial containment: hours. Complete investigation: days to weeks. Full recovery: weeks to months. We work to minimize business impact.

Can you work with my cyber insurance?

Yes. We have experience working with insurers. We document everything to facilitate the claims process and comply with reporting requirements.

Security Emergency

Contact Us Immediately to Activate Response