NOC
Network Operations Center
Proactive monitoring of your IT infrastructure 24/7. We guarantee availability and optimal performance of your critical business systems.
NOC Services
Comprehensive Infrastructure Management
Infrastructure Monitoring
Continuous supervision of servers and networks
Incident Management
Detection, Diagnosis and Resolution of Incidents
Performance Management
Performance Analysis and Bottleneck Identification
Change Management
Planning, Execution and Verification of Changes
Backup Management
Backup Job Monitoring
Reports and Dashboards
Availability, SLA and Trend Reports
What We Monitor
Complete Coverage of Your Technology Stack
Servers
- • CPU, memory, disk
- • Processes and services
- • Operating system
- • Event logs
Networks
- • Switches and routers
- • Firewalls
- • Bandwidth
- • Latency and packet loss
Databases
- • Availability
- • Query performance
- • Active connections
- • Replication
Cloud & Apps
- • AWS, Azure, GCP
- • Web applications
- • APIs and services
- • Containers
SLA Service Levels
Commitment to Response Times
Production system down impact
Response time
Resolution time
Significant Service Degradation
Response time 1
Resolution time 1
Limited Problem, Workaround Available
Response time 2
Resolution time 2
Queries, Improvements and Scheduled Tasks
Response time 3
Resolution time 3
Monitoring Tools
Proven technology stack in the
Zabbix
Nagios
Grafana
Prometheus
Datadog
SolarWinds
Benefits of External NOC
- Disponibilidad Garantizada — 24/7 monitoring with no coverage gaps, weekends, or holidays.
- Detección Proactiva — Identify Problems Before They Impact Users
- Reducción de Downtime — Menor tiempo de inactividad = menor pérdida de ingresos.
- Optimización de Recursos — Your internal team can focus on
- Costos Predecibles — Service Model with Predictable Pricing
Communication Channels
Immediate support for critical incidents
Incident tracking and management
Fast Communication with Technicians
Full visibility of your infrastructure
Frequently Asked Questions
Answers to the most common questions about our services
